What should a dental practice do when the patient's veto-holder fails to appear for the treatment presentation? Assess whether the absence is an honest scheduling conflict or a signal that the support person is avoiding the visit, then act accordingly. If the team senses a real conflict, the right move is to reschedule the appointment so the veto-holder can attend. The lift in case acceptance from having the decision partner present is substantial enough to justify the inconvenience. If the team senses the absence is avoidance, options narrow. Ask the patient whether someone else, a friend, an adult child, a different [...]

What should a dental practice do when the patient's veto-holder fails to appear for the treatment presentation? Assess whether the absence is an honest scheduling conflict or a signal that the support person is avoiding the visit, then act accordingly. If the team senses a real conflict, the right move is to reschedule the appointment so the veto-holder can attend. The lift in case acceptance from having the decision partner present is substantial enough to justify the inconvenience. If the team senses the absence is avoidance, options narrow. Ask the patient whether someone else, a friend, an adult child, a different [...]

What should a dental practice do when the patient's veto-holder fails to appear for the treatment presentation? Assess whether the absence is an honest scheduling conflict or a signal that the support person is avoiding the visit, then act accordingly. If the team senses a real conflict, the right move is to reschedule the appointment so the veto-holder can attend. The lift in case acceptance from having the decision partner present is substantial enough to justify the inconvenience. If the team senses the absence is avoidance, options narrow. Ask the patient whether someone else, a friend, an adult child, a different [...]