What is the dental veto-holder problem and how does the consultation welcome letter address it? The veto holder is the person, usually a spouse, parent, or close friend, who is not in the consultation room but holds practical veto power over whether the patient accepts treatment. The patient sits through the consultation alone, hears the recommendation, and then carries an incomplete version of it home to discuss with the veto holder over dinner. The veto holder, who never met the doctor and never heard the clinical reasoning directly, evaluates the case from second-hand information and often kills it. The fix is [...]

What is the dental veto-holder problem and how does the consultation welcome letter address it? The veto holder is the person, usually a spouse, parent, or close friend, who is not in the consultation room but holds practical veto power over whether the patient accepts treatment. The patient sits through the consultation alone, hears the recommendation, and then carries an incomplete version of it home to discuss with the veto holder over dinner. The veto holder, who never met the doctor and never heard the clinical reasoning directly, evaluates the case from second-hand information and often kills it. The fix is [...]

What is the dental veto-holder problem and how does the consultation welcome letter address it? The veto holder is the person, usually a spouse, parent, or close friend, who is not in the consultation room but holds practical veto power over whether the patient accepts treatment. The patient sits through the consultation alone, hears the recommendation, and then carries an incomplete version of it home to discuss with the veto holder over dinner. The veto holder, who never met the doctor and never heard the clinical reasoning directly, evaluates the case from second-hand information and often kills it. The fix is [...]