Can I just use my call tracking system as a fancy voicemail? You can, but it is a waste of real money. When you invest in tracking numbers and call recording, the whole point is a live human answering and a record you can coach from. Letting it dump callers into a voicemail box throws all of that away. A prospective patient calling about a large case does not want to leave a message and wait. They want a person. Treating your tracking line as a glorified answering machine is like buying a chairside scanner and using it as a paperweight. [...]