Why do so many patients hang up instead of leaving a voicemail at a dental office? Because they have been trained by every other business they deal with to expect an instant answer, and your practice is not exempt from that. The surveys put it near 80 percent who hang up the moment they hit a voicemail, and that data is over a decade old now. People expect faster responses today than they did then. A new patient with an implant question is not going to chase you. They will call the next name on the list. So stop treating voicemail [...]