How can I make my phone language sound more confident without being pushy? Make everything assumptive instead of asking permission. The difference is in tiny word choices. Don't say "Would you like to give me your cell?" Say "And your cell number." Don't say "Would you maybe want the forms?" Say "I'll email your forms ahead of time." You are assuming the patient is moving forward because you assume they are going to be a patient, and that quiet confidence is contagious to someone who is anxious. Take it further at the close: "We look forward to solving the problem of [...]