What is a 10-point phone slip and should my front desk use one?
Yes, put one in place and start using it today. A phone slip is a simple checklist your team fills out on every new patient call, capturing the points that actually matter: who they are, where they heard about you, what they want, and whether you got them booked. It sounds basic. That is the whole reason it works. The phone is the front door to your practice, and most teams answer it from memory and habit, which means half the important questions never get asked. A slip forces consistency. Everyone runs the same play whether it is Monday morning or four o’clock on a Friday. It also feeds your tracking, because now you know where every caller came from. Get the slip on every phone, train the team to fill it out, and it will pay you back daily from this point forward.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.