What does RMFD mean for managing my dental phone team?
RMFD stands for record, monitor, feedback, daily. It is the difference between a team that stays sharp and one that quietly slides. You can run the best onboarding in the world, but skill levels do not hold without ongoing feedback. So pull a recorded call, even just one a week if that is all you can manage, and review it as a team with the phone slip in front of you. Did we use it or not? Then go further and make each person self-critique their own calls weekly. If they have no call in the queue that week, they review a teammate’s. The practices that dig deepest into their calls always move sales. That is not babysitting. That is sales management, and most dental owners never do it at all.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.