Why should I write an admin manual for my dental practice?
Because details you keep only in your head get forgotten, and forgotten details cost you cases. An admin manual is where you write down every process and step so the flow of service stays consistent no matter who is working or what changed last week. Staff turn over. People who have been with you a decade leave. Without the manual, all that hard won knowledge walks out the door with them. When you move into big implant cases, brand new details appear that a regular practice never had to think about, and those belong in the manual too. The practices that run by the book, everything documented and reviewed on an ongoing basis, are the ones that stay green year after year. If this is your reminder, take it. Go back and update your manual this week.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.