Dental Phone Training|Dental Case Acceptance Archives

What to Say When a Patient Demands a Price on Calls

james2026-06-16T00:00:00-04:00

What do I say when a patient demands a price on the phone? Have a sequence ready, not a single line. Start honest and warm: I'm here to help you, but I'm not the doctor, and the best thing I can do is get you in to see him so we can actually talk about fees. If that doesn't land, lean on the diagnosis angle. Tell them the doctor told me the one thing I can't do is diagnose over the phone, because that wouldn't be fair to your situation. Most people hear that and agree to come in. If they [...]

What to Say When a Patient Demands a Price on Callsjames2026-06-16T00:00:00-04:00

Should You Quote Implant Prices Over the Phone?

james2026-06-16T00:00:00-04:00

Should I quote implant prices over the phone? No. The minute you give a number over the phone, you have put yourself in the exact same bucket as every practice competing on price. And someone out there will always be cheaper than you. That is never going away. People are already searching for implant costs online before they ever call, so a price on the phone just confirms you are one more commodity to compare. I would rather give them a reason to come see me than a figure to shop around. Think of it like a surgeon quoting a fee [...]

Should You Quote Implant Prices Over the Phone?james2026-06-16T00:00:00-04:00

How to Find Patient Motivation on the Phone

james2026-06-16T00:00:00-04:00

How do I find out what is really motivating a new implant patient? It starts on the phone, and it is not guesswork. The phone slip is your first entry point for finding the pain, because the very first call carries clues about what changed and why now. From there a thorough care application keeps pulling out the motivation, and then it comes down to asking the right questions and actually listening to the answers. Make those questions checklist based so they are defined and repeatable, not whatever your front desk happens to feel like asking that day. The reason this [...]

How to Find Patient Motivation on the Phonejames2026-06-16T00:00:00-04:00