Why is the low industry bar for phone interactions actually a major opportunity for a dental practice? Because callers have learned to expect mediocre phone service everywhere, and the practice that delivers a noticeably better experience stands out immediately. Patients evaluate dental phone interactions against the cumulative backdrop of every other phone call they have made recently to local businesses, call centers, and service providers. Most of those calls were forgettable. A few were bad. Rarely is one truly excellent. A dental practice whose phone is answered quickly, warmly, with skill and a clear plan, lands in that excellent category and [...]

Why is the low industry bar for phone interactions actually a major opportunity for a dental practice? Because callers have learned to expect mediocre phone service everywhere, and the practice that delivers a noticeably better experience stands out immediately. Patients evaluate dental phone interactions against the cumulative backdrop of every other phone call they have made recently to local businesses, call centers, and service providers. Most of those calls were forgettable. A few were bad. Rarely is one truly excellent. A dental practice whose phone is answered quickly, warmly, with skill and a clear plan, lands in that excellent category and [...]

Why is the low industry bar for phone interactions actually a major opportunity for a dental practice? Because callers have learned to expect mediocre phone service everywhere, and the practice that delivers a noticeably better experience stands out immediately. Patients evaluate dental phone interactions against the cumulative backdrop of every other phone call they have made recently to local businesses, call centers, and service providers. Most of those calls were forgettable. A few were bad. Rarely is one truly excellent. A dental practice whose phone is answered quickly, warmly, with skill and a clear plan, lands in that excellent category and [...]