How should my practice handle emergency patients and patients in pain differently?
Treat them as their own track, not as a normal scheduled consult forced through the same script. A patient in real pain or a true emergency is in a different headspace, and your job first is relief and trust, not a polished case presentation. The consultation flow you built for elective implant cases does not map cleanly onto someone who walked in hurting. So decide in advance what happens for emergencies, for pain, and for existing patients of record, because each one needs its own path. The dentists who get this wrong try to run the full sales sequence on a patient who just wants the throbbing to stop, and they lose both the trust and the bigger case down the road. Build the separate path on purpose.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.