Why should I monitor my dental practice’s call logs every month?
Because the numbers tell you the truth your gut won’t. When you log into the call data, you see every call that came in, how many, and whether they were answered or missed. I’ll pull up a single office in Florida and see 60 calls in a thirty-day window, right on target for a couple arches a month. Without that view, you’re guessing, and guessing is how practices convince themselves the phone is handled when half the calls are dropping. Reviewing the logs lets you catch a missed call, listen to what actually got said, and decide where to coach. It also keeps everyone honest, including you. A practice that watches its call volume and answer rate every month makes decisions on facts. One that never looks just keeps buying ads to feed a leaky bucket. Look at your numbers monthly, not yearly.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.