How many of my dental practice phone calls actually get answered live?
If you’re like most practices, about half. I’ve watched the numbers across hundreds of offices and millions in advertising, and 50% of calls answered live is what a practice doing well looks like. That means the other half slips through. You’re busy. You’ve got patients in chairs, consults coming and going, and the phone rings on top of all of it. So calls get missed, and you never feel it happen. That’s the trap with a busy day. The misses are invisible. You only see the patients who got through, not the ones who didn’t. Start by measuring your live answer rate before you assume it’s fine. You can’t fix a number you’ve never looked at.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.