How do I keep a phone caller from feeling interrogated during intake?
Check in with them. If your practice has a string of business questions to get through, do not just rattle through them head down. Pause and reassure the caller along the way. You are doing a great job. Almost done. Just a couple of questions left. Those little check ins keep the call feeling human instead of like an interrogation. Think of it like a good dance partner who tells you where you are going next so you never feel lost. The questions still get answered, but the patient stays comfortable and stays on the line. Without check ins, a long intake feels like bum, bum, bum, bum, and the warmth you built in the greeting drains away. Pair singing with checking in and even a long form feels like a conversation between two people who like each other.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.