How should I tell a patient I can help them after the consultation? Use two sentences, and use them on purpose. First, tell them they did something smart by coming in to see you. Then say it plainly, I am happy to accept you so we can find some solutions for you. Pause after the smart decision part so it lands and they think, I did something good for myself. Those two lines do real work. The compliment is genuine, they truly did make a smart move, and compliments boost compliance, the data backs that up. The word accept does the [...]