How can I tell if my front desk is actually using our call system or just faking it? Listen to the calls and look at the paper. I listen to far more phone calls than I ever want to, and you reach a point where you can tell within seconds. When the system is in place, the greeting is right, the mindset is set, the person is actually listening. When it is not, they pick up, they roam, they talk over the caller, and the call dies. You do not need a degree to hear it. On the paper side, the [...]