How do I keep a phone caller from feeling interrogated during intake? Check in with them. If your practice has a string of business questions to get through, do not just rattle through them head down. Pause and reassure the caller along the way. You are doing a great job. Almost done. Just a couple of questions left. Those little check ins keep the call feeling human instead of like an interrogation. Think of it like a good dance partner who tells you where you are going next so you never feel lost. The questions still get answered, but the patient [...]