Why should I record my own treatment consultations? Because you have no idea what you actually sound like in there. None of us do. You think you are clear, warm, and persuasive, and then you hear the tape and realize you talked for nine minutes straight and never asked the patient a single question. Record one of your first-visit consultations this week. Just one. Watch it the way a coach watches game film, not to feel good but to see what is really happening. Then do the same with your office tour. Most consultations fall apart in places the dentist never [...]