Should I send patients a personal note after their implant consultation? Yes, and make it dead simple so it actually goes out. Have the envelope addressed and stamped and the card ready before the patient even leaves. After the comprehensive exam the doctor writes two lines, signs it, and it is in the mail same day. The reason is that you are still building liking and trust, and the strongest compliment you can pay is to praise the decision they just made. Something like, you made a great decision to start looking into your dental health now, and we are glad [...]