What happens when a new patient call goes to voicemail? You lose them, and you probably never know it. Think about it from the caller's side. If a prospective patient wanted to talk to your voicemail, they wouldn't have called. Nobody ever said "today is the day I deal with this, and the best part is I won't have to talk to a human." When someone finally decides to call about a problem they have been avoiding, they are hyper responsive for their own emotional reasons, and that window is open for about a minute. Voicemail slams it shut. So live [...]