Why do checklists make staff training so much easier? Because they turn knowledge that lives in your head into something you can hand to the next person. Staff changes. It always does. When someone new walks in, you have to get them up to speed, and without a written sequence you are repeating yourself from scratch and hoping you do not forget a piece. A checklist is re-teachable by design. It is also a review tool as time goes by. Let us review the emergency services list. Let us review the office tour. Let us review the whole selling sequence. You [...]