Do I need leadership skills to talk to patients about insurance? More than you think. Sitting eye to eye with a patient and telling them honestly what insurance does and does not do is not a clerical task, it's a leadership act. It takes someone willing to be candid and comfortable in a conversation most offices dodge. That's why I push the doctor plus the office manager, or the doctor plus the financial coordinator, to step into a stronger role here instead of handing it off to whoever answers the phone. When you can have that honest discussion, you separate yourself [...]