What information can I learn by watching how a patient behaves at a free visit? A lot, and it costs you nothing extra. Since people are far more likely to actually show up when you devote a valuable chunk of free time to them, you get to observe. Did they arrive on time? Did they bring their materials? Are those materials filled out? What is their demeanor, their attitude in the room? All of that tells you whether this is a serious, cooperative patient or someone who will fight you at every step. It is a built in screening tool working [...]