How do you redirect a dental caller who insists on a phone fee quote and refuses other paths? With confident, polite, scripted language that reframes the request without antagonizing the caller. The first move is honest acknowledgement followed by an alternative: "I cannot quote prices over the phone, but what I can do is get you in to see the doctor, who can make a real diagnosis and present a range of options that fit your budget. The next openings are Tuesday morning at nine or Thursday afternoon at three. Would either of those work?" Most callers accept this. If they [...]

How do you redirect a dental caller who insists on a phone fee quote and refuses other paths? With confident, polite, scripted language that reframes the request without antagonizing the caller. The first move is honest acknowledgement followed by an alternative: "I cannot quote prices over the phone, but what I can do is get you in to see the doctor, who can make a real diagnosis and present a range of options that fit your budget. The next openings are Tuesday morning at nine or Thursday afternoon at three. Would either of those work?" Most callers accept this. If they [...]

How do you redirect a dental caller who insists on a phone fee quote and refuses other paths? With confident, polite, scripted language that reframes the request without antagonizing the caller. The first move is honest acknowledgement followed by an alternative: "I cannot quote prices over the phone, but what I can do is get you in to see the doctor, who can make a real diagnosis and present a range of options that fit your budget. The next openings are Tuesday morning at nine or Thursday afternoon at three. Would either of those work?" Most callers accept this. If they [...]