What is a 10-point phone slip and should my front desk use one? Yes, put one in place and start using it today. A phone slip is a simple checklist your team fills out on every new patient call, capturing the points that actually matter: who they are, where they heard about you, what they want, and whether you got them booked. It sounds basic. That is the whole reason it works. The phone is the front door to your practice, and most teams answer it from memory and habit, which means half the important questions never get asked. A slip [...]