Why do I need a written refund agreement for large dental cases? Because without one, you're exposed to a full refund no matter when or where the case stops. A large case refund agreement, signed when you take the deposit or full payment, defines up front what's refundable at each stage of treatment and what isn't. As the case progresses, the refundable amount drops in a way you spelled out, not in a way decided after a dispute. Think about the time buried in one of these cases. Add up the phone call, the consultation, the diagnostics, the case report, the [...]