What is the real cost of skipping my treatment presentation steps? You will not usually kill anyone, but you do harm people. A pilot who skips his steps can crash a plane and kill everyone aboard. When you skip your steps in the operatory, outside of something like cancer surgery, you rarely lose a patient. What you lose is the treatment plan. And here is the part dentists gloss over: a dead treatment plan is still harm. That patient walked in needing care, you fumbled the presentation, and they walked out without it. They do not get healthier because you were [...]