Why are random actions a problem in a dental practice?
Random actions are the quiet killer in a practice, and most dentists never see it. Every time a procedure depends on someone stopping to think “do we do this one this way or that way,” you have introduced variation, and variation breaks results. Take the patient application. The moment it becomes optional, your team has to decide each time, and now half your patients get one experience and half get another. Same with your triage steps and your financial visits. The fix is to make the right thing the standard thing, done the same way every time, written into a checklist that is repeatable, teachable, and reusable for years. A checklist is not bureaucracy. It is how you guarantee that the system you paid for and built actually runs when you are not watching. Stamp out the random and your results stop being a coin flip.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.