Why does our phone performance keep sliding back even after good training?
Because you stopped the active part. This is the most predictable thing I see. A practice builds real phone skill through monthly call reviews and outside critiques, then life gets busy, the reports fall off the plate, and within a few months the office regresses right back to where it started, or barely above it, the D level. Phone skill is not a vaccine you get once. It is conditioning. A sprinter who quits training does not stay fast on memory. Your team is the same. The recordings, the monthly critique, the self-scoring all have to keep running or the gains evaporate quietly. So if you trained hard and then watched results fade, you did not pick the wrong system. You let the active component die. Put the monthly review back on the calendar and protect it.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.