Why should the financial conversation happen away from the doctor?
Because the doctor in the room changes the conversation, and not for the better. When you stack the clinical authority and the money talk into one visit, the patient feels squeezed from two directions, and that pressure pushes them toward no. Hand the financial visit to the front office. The financial coordinator, the treatment planner, whoever owns it. That person can talk fees, options, and timing without the patient feeling like the doctor is standing over them waiting for a yes. It also frees your chair time, your most expensive asset. Most practices struggle with this because it feels wrong to let go. Let go anyway. Separate the visits and the money conversation gets calmer, cleaner, and far more likely to end well. Think of the doctor and the financial coordinator as two instruments that sound better in sequence than played at once.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.