Why does answering the phone well give me an advantage over other dentists nearby?
Because almost none of them will ever figure this out. I would love to train every dentist in the profession on how much the phone matters, but that is not going to happen. Most will go their whole careers never realizing it is this important. That is good news for you. When your competitors leave the phone on autopilot, every time you handle a call better than they do you capture a patient they would have gotten by default. Patients are groomed by the bigger world for fast, capable responses, and they reward whoever delivers it. So this is one of the few edges your competition literally cannot copy, because they do not even know it exists. Pour attention into the phone and you quietly win cases off practices that never knew they were in the race.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.