Can a bad phone process really waste the money I spend on technology and continuing education?
Yes, and the connection is more direct than most doctors want to hear. You invest a fortune in new technology, but the phone indirectly decides whether those machines ever get used on the cases they were bought for. Same with courses. You spend tuition and travel to learn a procedure, and whether you actually get to perform it, or whether that learning sits idle, traces straight back to the phone bringing those patients in. The phone is upstream of almost everything. So a weak phone process does not just cost you a few calls. It quietly strands the big-ticket investments you have already made. Before you buy the next scanner or book the next course, ask whether your phone can even deliver the patients to justify it. Fix the cheap thing first and your expensive things finally start earning.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.